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Add-ons To Your Bus Ticket

Get a bus ticket for your dog or cat, plus sized baggage and other extra products and services. Shop early online.
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Plan Your Trip Thoroughly

You can add several extra products and services to your bus ticket. Some of them are limited per one bus, we recommend you buy them early and online to make sure the capacity is reserved for you.

Choose your seat

Do you prefer window or corridor seat? Choose your favorite place in the bus and make your trip even more comfortable for you and your loved ones.

Available on routes between Bratislava and: Vienna, Schwechat airport
Buy: Online and in the cashiers (along with the bus ticket) 
Price: 0 € (specific seat), 2 € (premium seat)

Extra luggage

Extra luggage

Do you have a larger amount of baggage? If you haven't been able to pack into two pieces of travel baggage and one hand baggage, you can buy the ticket for extra baggage and take as many things as you like with you on the bus.

Available on routes between Bratislava and: Vienna, Schwechat airport
Available amount: 10 pc per bus
Buy: Online and in the cashiers (along with the bus ticket) or at the driver's
Price: 3 €

Big luggage

Big luggage

Do you have plus sized baggage? We are happy to transport it safely packed. This ticket is for the baggage that exceeds any of the dimensions of 30 centrimetres x 60 centrimetres x 80 centimetres and / or 25 kilograms. 

Available on routes between Bratislava and: Vienna, Schwechat airport
Available amount: 1 pc per bus
Buy: Online and in the cashiers (along with the bus ticket) or at the driver's
Price: 3 €

Missed bus

Not sure if you will catch your bus? Purchase the "Missed Bus" add-on product for your ticket and in case you miss your connection, we will refund you the full amount of the purchased ticket including all purchased add-ons (does not apply to the "Missed Bus" add-on). It is enough to send the number of the ticket or purchase of the missed connection to info@slovaklines.sk within 30 calendar days, and within 3 working days from the assessment of the request, we will return the money in the way you purchased the ticket and additional products. In the case of a combined payment (eg voucher + card), the entire amount will be returned in the form of a voucher.

Available on routes between Bratislava and: Vienna, Schwechat Airport
Buy: Online and in the cashiers (along with the bus ticket)
Price: 2 €

Take-off Guarantee

Take-off Guarantee

Need to make sure you catch a flight from Vienna Airport? Buy the Add-on "Take-off Guarantee" with your ticket. If unexpected complications occur, we will take care of your alternative transport to the airport. If you still miss the take-off because of our fault, we will refund the forfeited ticket for you to the amount of 1500 €.

Available on routes between Bratislava and: Schwechat airport
Buy: Online and in the cashiers (along with the bus ticket) 
Price: 4,90 €

Dog or cat

We will be happy to transport your dog or cat up to the weight of 10 kilograms, safely locked in a container placed on your lap or below your legs. It is not possible to transport other kinds of animals. The dog accompanying the blind person is transported free of charge.

Available on routes between Bratislava and: Vienna, Schwechat airport
Available amount: 1 dog or cat per bus
Buy: Online and in the cashiers (along with the bus ticket) or at the driver's
Price: 3 €

Free coffee or water in Lounge

If you are traveling with Slovak Lines to Schwechat Airport or Vienna, we will offer you free refreshments in the form of coffee or mineral water at the International waiting room Lounge at the Nivy bus station in Bratislava during opening hours. Just provide your valid ticket to the Lounge staff.

Available on routes between Bratislava and: Vienna, Schwechat airport
Buy: Online and in the cashiers (along with the bus ticket) 
Price: 0 €

NEW: Travel insurance to Stuhleck

Are you going with us on a one-day skiing trip to Stuhleck? Get an additional "Travel Insurance" product for each ticket, which will protect you from the unpleasant consequences of unexpected events in Austria, whether on your way to a skiing trip or during it. Choose insurance according to your age, the insurance benefits are the same.

Travel insurance (age up to 64,99 years)
Available on route: one-day seasonal trip to Stuhleck
Buy: Online and in the cashiers (along with the bus ticket)
Price: 1,95 €

Travel insurance 65+ (age over 65 years)
Available on route: one-day seasonal trip to Stuhleck
Buy: Online and in the cashiers (along with the bus ticket)
Price: 3,90 €

Free parking

When going with us on a one-day ski trip to Stuhleck, take advantage of free all-day parking in the Nivy shopping center. We recommend parking in the underground parking lot at the western end of the yellow zone. The trio of elevators will take you to -1. floor directly to the bus station to platform no. 11, from which we depart. Please do not forget to take your parking ticket with you to the bus.

Available on route: one-day seasonal trip to Stuhleck
Buy: Online and in the cashiers (along with the bus ticket)
Price: 0 €

Note: Add-ons can be purchased for Slovak Lines tickets. Conditions may differ for tickets for connections of our transport partners sold through the Slovak Lines sales system. You can easily find out the availability of additional products for specific connections when buying a ticket online.
Cancelling the add-ons: The price for the add-on will be refunded to you with the price for the cancelled ticket that you purchased the add-ons with, as voucher for another purchase due to the conditions of transport (does not apply to add-on "Missed bus").

Practical information

You can buy add-ons when purchasing tickets for a specific trip on the website or in the mobile application of Slovak Lines.

We recommend you shop in advance

By purchasing add-ons in advance you make sure the limited space in the bus for the extra sized baggage is reserved for you.

If you travel both ways

You pick your add-ons for each leg of the trip separately. Don't forger, if you're taking your dog for a trip to Vienna, you need to buy a ticket for him for the return leg as well.

Have your QR code ready when boarding

You need to present your bus ticket and the QR code for the add-on to the driver when boarding. You can find it in the PDF file in your e-mail after the purchase.

You will find find more info in Conditions of Carriage

FAQ

I planned to travel with a bicycle, so I bought an oversized baggage Add-on. However, when boarding the bus the driver refused to transport the bicycle due to the lack of baggage space. What should I do?

We try to meet the needs of all our customers, but very rarely a situation like this can occur. Of course, you are entitled to a refund of the full amount of the ticket and an Add-on. If you want to be sure that your baggage will be transported, do not hesitate to contact us at our customer center by phone.

We travel as a party of three and we all need extra luggage Add-on. However, after the purchase we found out that the Add-on is tied to only one travel ticket, is that okay?

Yes. The main passenger must be a passenger who boards the bus and has a valid ticket according to the Conditions of Carriage.

I travel with large baggage to Vienna and then return in the evening. Is it enough for me to buy one oversized baggage Add-on with the return ticket only?

For each trip (BA-VIE, VIE-BA) it is necessary to purchase a separate Add-on.

Is it necessary to present the PDF ticket with accessories when boarding the bus, if I made the purchase through the mobile application?

You can only present the valid ticket with the Add-on, you don’t need to download the PDF with the ticket. However, our staff may ask you to present the ticket detail to see which Add-on you have purchased. If necessary, the staff may ask you to present the PDF file with the ticket. However, you don’t need to print out the ticket.

We bought several extra tickets and an extra baggage Add-on. Can I use the Add-on if we cancel the Main Passenger's ticket?

Unfortunately, not. In this case the ticket has been refunded and you lose the Add-on. We recommend that you cancel the remaining tickets and purchase them again with an Add-on, or purchase an Add-on at the driver‘s.

Why am I not able to buy a dog ticket Add-on in the purchase process?

Some Add-ons are limited to one per bus for safety reasons. Therefore, it is likely that some other passenger has already purchased this Add-on. We recommend that you use the other connection that has this Add-on still available.

I have found out that I don't need an Add-on. Can I cancel it?

No. An Add-on cannot be canceled separately. We recommend that you cancel the main passenger's ticket and make a new purchase on the website or in the mobile application using the voucher for the cancelled ticket.

Chcem si prenajať autobus na zájazd, firemnú akciu, školský výlet alebo súkromnú akciu. Ako na to?

Pre informácie o možnosti objednania autobusov nás, prosím, kontaktujte e-mailom na adresu bus@slovaklines.sk alebo telefonicky na čísle 02 / 55 42 11 85. Aby sme vám vedeli urobiť cenovú kalkuláciu, potrebujeme tieto údaje o preprave: dátum, presnú trasu, časy odchodov na ceste tam i späť a počet osôb. Pri viacdňových prepravách nám prosím pošlite celý program vašej cesty.

Je na autobusovej stanici možné odložiť batožinu?

Vo vestibule dočasnej Autobusovej stanice na Bottovej ulici sú k dispozícii skrinky na úschovu batožiny. Batožinu si tu môžete uschovať bezplatne. Pozor, o 23.00 hod. sa všetky skrinky automaticky odomykajú.

Koľko kusov batožiny si môžem zobrať?

Cestujúci si môže vziať so sebou do vozidla 1 príručnú a 2 cestovné batožiny do batožinového priestoru. Pre viac kusov batožiny je potrebné kontaktovať call centrum.

Ako dlho pred odchodom spoja je treba byť na nástupišti?

Cestujúci s vopred zakúpeným cestovným lístkom je povinný byť na zastávke 15 minút pred plánovaným odchodom spoja, inak jeho nárok na miesto v autobuse zaniká a vodič toto miesto môže obsadiť iným cestujúcim. Cestujúcemu, ktorému z dôvodu neskorého príchodu na zastávku (menej ako 5 min.) miesto zaniklo, cestovný lístok neprepadne. Stále má možnosť využiť miesto na sedenie, ak je ešte voľné, prípadne využiť cestovný lístok na nasledujúci spoj v ten istý deň.

Môžem si kúpiť lístok bez predošlej rezervácie až v autobuse?

Cestovný lístok sa dá zakúpiť aj priamo u vodiča v autobuse, ale len v prípade, že sú v autobuse ešte voľné miesta, čo nezaručujeme.

Ako si zaobstarať lístok?

Cestovný lístok si môžete zakúpiť elektronicky prostredníctvom webovej stránky www.slovaklines.sk, cez mobilnú aplikáciu, alebo osobne bezhotovostnou platbou alebo platbou v hotovosti u vodiča priamo v autobuse pred cestou alebo vo všetkých zmluvných predajných miestach dopravcu.

Je možné v autobusoch platiť platobnou kartou?

Za cestovné lístky na linkách 102806 Bratislava - Wien a 102958 Bratislava - Schwechat je možné platiť aj prostredníctvom bezkontaktnej platobnej karty priamo u vodiča.

Musím mať lístok vytlačený?

Na linkách Slovak Lines nie je podmienkou mať vytlačený cestovný doklad. Cestujúci sa môže preukázať v čase nástupu na prepravu aj platným QR kódom, prípadne rezervačným číslom opísaným z cestovného lístka alebo uloženom v elektronickom zariadení (mobil, tablet, počítač). Ak sa cestujúci nevie preukázať u vodiča vopred zakúpeným cestovným lístkom, je povinný si zakúpť nový cestovný lístok a následne môže podať reklamáciu v sídle dopravcu.

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