Ticket cancellation

You can cancel your Slovak Lines ticket for international lines on the day of the trip. You have to do so no later than 15 minutes before the scheduled departure of the bus, otherwise you will be charged a fee of 100% of the ticket price.

After canceling the ticket, you will receive an e-mail with a voucher in the value of the canceled ticket to the extent specified in the transport regulations.

The purchased ticket cannot be changed to another date and time. However, thanks to the free cancellation and voucher, you can immediately buy a new ticket according to what suits you best.

Tickets for some connections cannot be canceled. These include occasional transport links: seasonal routes, concert tours and more.

Canceling a ticket is easiest if you are a registered user on our website. In this case, you can do so directly in the ticket detail according to these instructions.

If the Slovak Lines mobile application suits you better, you can cancel the purchased ticket directly in it. Follow these instructions.

The third option is to cancel the ticket directly via the form on this page. It is intended primarily for customers who are not registered Slovak Lines users and do not have a mobile application installed.